Key West Adventures Policy & Procedures | Review Our Cancellation Policy & FAQ

Policies

Key West Policies & Procedures

CANCELLATION POLICY:
All cancellations are to be made 48 hours in advance to cancellation.
You may be charged 5% if that charter requires it for cancellations.
Captain may cancel trip do to weather, if you want to rebook trip "no worries".
If captain reschedules trip, YOU ARE ENTITLED TO A FULL REFUND.
Cancellation fees are mainly for charter fishing trips.
Reservations can normally be rescheduled 24 hours prior, depending on availability and circumstances.

DO I HAVE TO BUY ALL MY ACTIVITIES ON THIS WEBSITE?:
No, but you will find that it is always easier working with only one company.
Only one phone number, we have all your in one place ,
Also you have to remember, you are speaking with only one concierge who has been helping you from the start, we here at Key West Water Adventures provide you with the very best Key West has to offer and also remember we are a phone call away, no matter what time of the day or night.
Our follow up service is the very best in concierge service in Key West.

HOW DO I KNOW THAT THESE ARE THE BEST CHARTERS, CRUISES AND RENTALS IN KEY WEST?
We live, work and play here in Key West.

Key West Water Adventures' owner is a Master Diver and has been in Key West for over 20 years. We have had continued relationships with the operators we showcase here because they have consistently proven themselves in terms of professionalism, safety, service and sheer enjoyment.

Take our word for it, you will NOT BE DISAPPOINTED with any tour you take with us!

ARE WE GUARANTEED TO SEE THE SIGHTS MENTIONED IN THE TOUR DESCRIPTIONS?
Particular points of interest mentioned in the descriptions are the highlights of each tour. While every effort will be made to see as many sights as possible during the activity, the activity vendors ultimately decide the course of each tour, after all, SAFETY and comfort are the absolute concern here.

WHEN CAN I CALL YOU?
You may call us ANY time you have a question, need directions, or you need to find something else to do in Key West. Here at Key West Water Adventures, we really want you to enjoy your adventure we have booked for you. If for any reason you are not completely satisfied with your trip, please call us and we will surely work it out with you. We do not give any monies to our vendors until our customers are completely satisfied 100%

Our 24 hours, 7 days a week phone number is (843) 566-3175.